RETURNS & EXCHANGES
How do I return/exchange an item?
We are proud to have the best customer service in the airsoft retail industry. We are here to make sure your experience buying airsoft products online goes as smoothly as possible. If you have an issue, please contact us as soon as possible. We will remedy the situation to the best of our ability in a timely manner.
Customer service for orders can be reached at firstname.lastname@example.org
GBLS USA Airsoft Defective Product Return Form download
Online Sales Exchange/Return Policy
A quick note about our returns policy: Airsoft guns are considered a hobby-grade, electronic appliance. Airsoft products are not consumer grade toys! These are susceptible electronic devices that can easily be damaged without proper care. They are also considered weapons in some jurisdictions, so like real firearms' shops, we have an 'all sales final' policy. However, to keep our customers happy, we have the following exceptions to the all sales final policy:
Returns for full refund are allowed on brand-new merchandise within 2 business days of purchase/delivery. Returned items must be 100% brand-new, unopened, unused, unworn, with full tags and packaging accompanying it. Buyer is responsible for all shipping fees back to our warehouse. Buyer will not be refunded shipping expenses we incurred for initial delivery (including 'free shipping'; we will deduct the actual expense). Returned items that are not brand new are not allowed. No returns for refund allowed after 2 days of purchase - no exceptions.
Exchanges on products are allowed within 14 days of the delivery date. Exchanges are only for manufacturer's defects and shipping damage upon delivery. If an item is received damaged, or is incorrectly shipped, please contact Customer Support immediately, so we can resolve the issue quickly. Exchanges are generally for the exact same product, but we will consider exchanges or store credit on a case-by-case basis.
Please call or e-mail us at the above to request your RMA # before returning your product(s) and include the RMA # on the outside of the package, with your contact information on the inside.
Additional Exchange/Return Policy Information
Airsoft guns are a niche hobby industry product not fit for general consumer consumption. These are fragile, advanced electronic, non-toy products. Airsoft guns are hobby products intended for adult use only. These are not meant for minors under the age of 18 to play with. If you purchase an airsoft product for your kid, and they destroy it with improper use, that's not our responsibility. Misuse, user damage, or user modification voids all exchanges and returns. Please see list below:
It is important to note that exchanges are contingent upon inspection of item(s) once we receive it. We have the right to refuse warranty work, exchanges, or refunds at our discretion. Compatibility, size and upgrade parts are ultimately the responsibility of the customer at purchase. GBLS USA will not be held liable for unfit compatibility issues on parts, magazines, batteries, and other merchandise (exchanges may be allowed, in some cases, without return shipping covered).
Exchanged items requirements:
- does not user modification, or user caused damage in any way
- original orange tip must not be altered, painted black, or removed (against federal law)
- be in original packaging with all manuals, tools, packaging, and accessories included
- within 14 calendar days of the delivery date (after 14 days no exchanges are allowed)
- must not be batteries, bbs, parts, or other consumable items
GBLS U.S.A Repairs
We have the right to repair any exchanged item before a replacement is offered. If repair or refurbishment is not possible, the item will be replaced or store credit issued if that item is no longer in stock. If a product is easily fixable after the 45 days, or warranty period. This only applies if you purchased the gun through us. We cannot repair internal gearboxes after the 45 days.
Additional Manufacturer Warrant Information
Some Items carry an extended Manufacturer's Warranty, see product documentation or manufacturer's website for details. This is beyond our 45 day warranty. Customer is responsible for all shipping costs.
RMA # Request
Please call or e-mail to request RMA # before returning anything to us. Please write your unique RMA # on the outside of the package, with your contact information on a note inside before shipping to:
Contact Information and mailing address for RMA#
1650 Sycamore Ave Suite 6A
Bohemia, NY 11716
T 631 319 6496
Contact Customer Service at Info@gblsusa.com or call us. (If no answer, please leave a message with your contact info (name, number, order #) and we'll call you back shortly)